FAQ

We specialise in premium beauty, skincare, and wellness essentials including:

• Skincare: Facial moisturisers, cleansers, face masks, and wipes
• Bodycare: Bath & shower products, body sprays, and deodorants
• Health: Allergy & hayfever relief, cold & flu products, digestive health
• Cosmetics: Professional makeup and colourants
• Specialty items: Baby & children’s health products, feminine care, and dental care

Many of our skincare and beauty products are formulated for sensitive skin. We recommend checking individual product descriptions for specific suitability information. Our allergy relief and baby care ranges are particularly gentle formulations.

While not all our products are organic, we do carry a selection of natural formulations. Look for the “natural” tag in product descriptions or use our website filters to find these items.

Simply click “Register” at the top of our website and follow the prompts. Having an account lets you track orders, save your delivery details, and receive exclusive offers.

Click “Forgot Password” on the login page and enter your registered email address. We’ll send you instructions to reset your password securely.

We process orders quickly to ensure fast delivery. If you need to modify or cancel your order, please email us immediately with your order number. We’ll do our best to accommodate your request if your order hasn’t yet entered the dispatch process.

We accept:

• Visa
• MasterCard
• JCB
• PayPal

All payments are processed securely through our encrypted payment gateway.

Absolutely. We use industry-standard SSL encryption to protect all your personal and payment information. You can also choose to pay through PayPal for an additional layer of security.

Payment declines usually occur because:

• Incorrect card details entered
• Insufficient funds
• Your bank’s security filters are blocking the transaction

We recommend double-checking your details, contacting your bank, or trying an alternative payment method.

We ship worldwide to most countries, excluding some Asian and remote regions. During checkout, simply enter your address to confirm we can deliver to your location.

We offer two convenient shipping methods: Processing time is 1-2 business days before dispatch.

Once your order ships, we’ll email you a tracking number and link to monitor your package’s journey. You can also check your order status by logging into your account.

First, check your tracking information for updates. If your estimated delivery date has passed with no updates, please contact us with your order number and we’ll investigate immediately.

Yes, all shipments are fully insured against loss or damage during transit. Our beauty experts carefully package each item with appropriate protection.

We offer a 15-day return policy from the date of delivery. Items must be unopened and in original condition with all packaging intact.

1. Email [email protected] within 15 days of receiving your order
2. Include your order number and reason for return
3. We’ll provide return instructions and a return authorization number
4. Package the item securely and send it back to us

Once we receive and inspect the returned item, we’ll process your refund.

Refunds are processed within 5 business days of receiving your return. Depending on your bank, it may take 3-5 additional business days for the refund to appear in your account.

We’re sorry to hear this! Please contact us immediately with photos of the damaged item and packaging. We’ll arrange for a replacement or refund at no cost to you.

Our friendly UK-based team is available via:
Email: [email protected]
Postal Address: 93 Castle St, Lisburn, GB CH2Y 8EB
We aim to respond to all inquiries within 24 hours during business days.

Currently, we operate exclusively online through www.ukskincareproducts.com. This allows us to offer competitive prices and deliver worldwide.