At Skin Care Products, we want you to be completely satisfied with your premium beauty, wellness, and personal care purchases. If for any reason you’re not happy with your order, we offer a straightforward returns and exchanges process.

Our Return Policy

You may return most unused, unopened items in their original packaging within 15 days of delivery for a full refund or exchange. Please note:

  • Return shipping costs are the customer’s responsibility unless the item arrived damaged or defective
  • Original shipping fees are non-refundable
  • All returned items must be in resalable condition

Non-Returnable Items

For health and hygiene reasons, we cannot accept returns on the following products:

  • Opened cosmetics and beauty products
  • Used bath & shower items
  • Opened feminine care products
  • Unsealed dental care items
  • Personal care products where hygiene seals are broken

How to Return an Item

Follow these simple steps to process your return or exchange:

Step 1: Request a Return Authorization

Email our customer service team at [email protected] within 15 days of receiving your order. Please include:

  • Your order number
  • The item(s) you wish to return
  • Reason for return
  • Whether you prefer a refund or exchange
Subject: Return Request for Order #[Your Order Number] Dear Skin Care Products Team, I would like to request a return/exchange for my recent order: Order Number: [Your Order Number] Item(s) to Return: [Product Name(s)] Reason for Return: [Reason] Preferred Resolution: [Refund/Exchange for (specify product if exchanging)] Please advise next steps. Best regards, [Your Full Name] [Your Email Address]

Step 2: Package Your Return

Once approved, carefully package your return including:

  • All original packaging and accessories
  • The original invoice or packing slip
  • Any free gifts received with the order

Step 3: Ship Your Return

Send your package to:

Skin Care Products Returns
93 Castle St
Lisburn, GB CH2Y 8EB

We recommend using a trackable shipping service as we cannot be responsible for lost return packages.

Refund Process

Once we receive and inspect your return:

  • Refunds will be processed within 5-7 business days
  • Your refund will be credited to your original payment method (Visa, MasterCard, JCB, or PayPal)
  • You’ll receive an email confirmation when your refund is processed

Note: Depending on your financial institution, it may take additional time for the refund to appear on your statement.

Exchanges

For exchanges:

  • We’ll ship your replacement item once we receive your return
  • If the exchange item is more expensive, you’ll need to pay the difference
  • If it’s less expensive, we’ll refund the difference

Damaged or Defective Items

If your item arrived damaged or defective:

  • Contact us within 48 hours of delivery
  • Include photos of the damaged item and packaging
  • We’ll arrange a free replacement or full refund

Need Help?

Our customer service team is happy to assist with any questions about returns or exchanges. Contact us at [email protected] and we’ll respond within 24 hours.