At Skin Care Products, we’re committed to providing premium beauty, wellness, and personal care items with exceptional customer service. Our transparent shipping and returns policies ensure a smooth shopping experience for our global customers.

Shipping Information

Order Processing

We process all orders within 1-2 business days (excluding weekends and holidays). You’ll receive a confirmation email with tracking information once your order ships.

Shipping Methods

  • Standard Shipping (£12.95):
    • Carrier: DHL or FedEx
    • Delivery time: 10-15 business days after dispatch
    • Includes tracking
  • Free Shipping (Orders over £50):
    • Carrier: EMS
    • Delivery time: 15-25 business days after dispatch

Note: Delivery times are estimates and may vary depending on destination. We currently ship worldwide except to some Asian countries and remote locations.

Returns & Exchanges

We want you to love your Skin Care Products purchase. If you’re not completely satisfied, you may return most unused, unopened items in their original packaging within 15 days of delivery for a refund or exchange.

Non-Returnable Items

For health and hygiene reasons, we cannot accept returns on:

  • Opened cosmetics and beauty products (including Cosmetics, Beauty Face Masks, Facial Moisturisers, Cleanse & Tone products)
  • Used Bath & Shower items
  • Opened Feminine Care products
  • Unsealed Dental Care items
  • Any personal care products with broken hygiene seals

How to Return an Item

Follow these simple steps to process your return or exchange:

Step 1: Request a Return Authorization

Email our customer service team at [email protected] within 15 days of receiving your order. Please include:

  • Your order number
  • The item(s) you wish to return
  • Reason for return
  • Whether you prefer a refund or exchange

Sample Email:

Subject: Return Request for Order #[Your Order Number]

Dear Skin Care Products Team,

I would like to request a return/exchange for my recent order:

Order Number: [Your Order Number]
Item(s) to Return: [Product Name(s)]
Reason for Return: [Reason]
Preferred Resolution: [Refund/Exchange for (specify product if exchanging)]

Please advise next steps.

Best regards,
[Your Full Name]
[Your Email Address]

Step 2: Package Your Return

Once approved, carefully package your return including:

  • All original packaging and accessories
  • The original invoice or packing slip
  • Any free gifts received with the order

Step 3: Ship Your Return

Send your package to:

Skin Care Products Returns
93 Castle St
Lisburn, GB CH2Y 8EB

Important: We recommend using a trackable shipping service as we cannot be responsible for lost return packages. Return shipping costs are the customer’s responsibility unless the item arrived damaged or defective.

Refund Process

Once we receive and inspect your return:

  • Refunds will be processed within 5-7 business days
  • Your refund will be credited to your original payment method (Visa, MasterCard, JCB, or PayPal)
  • You’ll receive an email confirmation when your refund is processed

Note: Depending on your financial institution, it may take additional time for the refund to appear on your statement. Original shipping fees are non-refundable.

Exchanges

  • We’ll ship your replacement item once we receive your return
  • If the exchange item is more expensive, you’ll need to pay the difference
  • If it’s less expensive, we’ll refund the difference

Damaged or Defective Items

If your item arrived damaged or defective:

  • Contact us within 48 hours of delivery
  • Include photos of the damaged item and packaging
  • We’ll arrange a free replacement or full refund

Need Help?

Our customer service team is happy to assist with any questions about shipping, returns or exchanges. Contact us at [email protected] and we’ll respond within 24 hours.